Today my boyfriend and I met at Piccino for lunch.  It was such a beautiful day, we wanted to sit outside and have a light meal.  He ordered the Moroccan soup and I ordered the artichoke salad with potatoes. We opted to share a pizza (their gourmet pizzas are fabulous and orginal).  We ate our soup and salad and then the pizza came, looking fabulously delicious!  I believe it was one of the owners serving us and she apologized for the burnt pizza and said it was not up to their standards. She went on to say there was another one in the oven for us and it was "on the house".  She gave us the option of eating or not eating the first pizza, but having the second pizza to either wait for and eat or to take home.  Fabulous customer service!  We were hungry and the pizza didn't look burnt to us.  We ate the whole thing and when the second one came, we thought we would just eat a piece each and then take it home.  We ended up eating the whole of the second pizza as well!

My point, besides being a piggy?  Great customer service and pride in what they set out to do.  Piccino takes great pride in their product and their delivery.  They take pride in customer satisfaction.  They don't take a risk of someone complaining.  They take preventative measures themselves, when they feel they have not lived up to their own expectations and business model.

Even though we would've been satisfied with our initial pizza,  it was great to see the pride and quality taken in their own expectations of themselves.  It was such a great feeling to have such great customer service and pride.  We knew from that moment that whenever we come to Piccino, we will get the best possible service and quality of food.

Piccino is located in the Dog Patch area.  Great wine, coffee, pizza, atmosphere and culture!  A place for locals to meet.